Returns & Refunds Policy

Understanding Our Return Policy

  1. Return Policy Non-returnable Items
    × No returns for subjective reasons accepted

  2. Craftsmanship Warranty
    ✓ Full refund within 30 days for GIA-verified defects including:

    • Structural cracks (non-impact related)

    • Precious metal purity variance >0.5%

    • Prong fractures under normal wear

  3. Non-qualifying Cases (including but not limited to):

    • Discrepancy vs signed Custom Confirmation

    • Post-delivery impact/chemical damage/unauthorized repair

    • Violation of "10 Commandments for Metal Art Care"

    • Alterations by third parties

  4. Sole Eligible Conditions:
    │ Type A: Incorrect item delivered
    │ Type B: GIA-certified craftsmanship defects

  5. Mandatory Return Terms:

    • Original packaging required (including anti-tarnish capsules/nitrogen bags)

    • Unedited unpacking video with <2s timestamp error

    • Return shipping cost/risk borne by sender

    • London HQ authentication: 14 business days

  6. Refund Structure:
    │ Type A: Full refund (including shipping)
    │ Type B: Free remake OR refund minus 18% material loss fee

What is Our Return Policy?

Our Return Policy is designed to provide convenience and peace of mind for our customers. If you are not completely satisfied with your purchase, you can initiate a return within 30 days. We want you to love what you bought, and if you don’t, you can easily return it for a full refund or exchange. However, the item must be in its original packaging and unused, so please ensure you keep the packaging and tags intact.

How to Initiate a Return

Returning an item is simple and straightforward. First, visit our website and log into your account. Navigate to the 'Orders' section, and you will find an option to initiate a return for eligible items. You will receive a return authorization and a prepaid shipping label via email. This process is fast, so you can send back unwanted items without delay. However, be aware that specific items, such as custom orders, may not qualify for return due to their personalized nature.

Refund Process and Timeline

Once we receive your returned item, we will process your request within 7-10 business days. You will receive an email notification that confirms your return has been processed, and this will include your refund details. The refund amount will be credited back to your original payment method. Therefore, please allow additional time for your bank to reflect the refund in your account. If you have further questions or concerns, our customer service team is here to help.